Sometimes people ask us what it is that makes The Big Lemon different. Many already know that we run our buses on on recycled waste cooking oil – even if they know nothing else. Some people know that we’re a social enterprise, but many are not sure exactly what that means. But there’s something else too – something even more important.
So what is it?
It’s all about the driver.
We believe that by investing in our staff and giving them an enjoyable and rewarding place to work with an emphasis on fun they will pass on the lemon love to our passengers by providing a friendly and person-centred service.
And it seems to work.
Sue, a regular passenger on our University services, had this to say:
The customer service is fantastic which is one of the reasons why I am sure that the yellow buses are so popular. The drivers are all friendly; there is always a “Good Morning”, “Good Afternoon” when getting on the bus and a cheery “Goodbye” at the end of the journey. If the drivers see you running for the bus, they wait, and in the morning during term time when there are so many students using the buses there is always a really nice atmosphere of happy chatter.
Have you had a ride on one of our buses? What was it like?