Contact Us

The Big Lemon CIC

Protran House
Boundary Road
Brighton BN2 5TJ

Telephone: 01273 681681

In emergencies, if you need to contact us out of hours, please phone 07795 433540Please only use this number for genuine emergencies, for example if one of our vehicles has been involved in an accident or if the bus or coach you booked hasn’t arrived (whether you booked with us or not – we’re happy to fill in at short notice if we can!)  Lost property, timetable, and non urgent enquiries should be directed to the office: 01273 681681. Answerphone messages can be left out of hours.

Email: lemonbus@thebiglemon.com

Or come round and have a cup of tea with us!

If you cannot get to our depot or cannot use stairs (we are on the first floor and regrettably there is no lift) we are happy to meet at a local cafe of your choice, or we can recommend one!

You can also leave us a comment below, or if you have a complaint please refer to our Complaints Policy

38 thoughts on “Contact Us

  1. Tamara

    Hi,
    i was travelling on the lemon bus today, it left Falmer at 3:00 and believe I left my student ID card on the bus. The name is Tamara Stidwell, and i am a first year student.
    warm regards,
    Tamara

    Like

  2. Adam

    Hiya.

    Do you employ bus cleaners?
    Currently have 11 years at Brighton & Hove, but looking about in case they get rid of us soon & I wish to keep within the bus industry.

    Kind regards Adam.

    Like

    1. Hi Adam

      Thanks for getting in touch! We don’t have bus cleaners at the mo but come over and have a chat with us and we’ll see what the options are 🙂

      Tom

      Like

    2. Maddy Hope

      Hi,

      I was travelling on the lemon today, left old steine at 2:35, I left an a3 grey coursework folder with dots on it on the bus. Do you have it in lost and found or anything? It’s really important

      Kind Regards,

      Maddy Hope

      Like

  3. Nicky Dartnell

    Hi,

    My daughter left her mobile phone on your last shuttle bus from City College Wilson Avenue Campus to Pelham Campus. I wondered if it has been found when the driver returned to the depot. If you could check and let me know it would be greatly appreciated.

    Like

  4. Nicky Dartnell

    Thank you so much. I didn’t realise my husband had text you too! He will pick it up from the office tomorrow with one happy daughter! Thanks again

    Liked by 1 person

  5. danielle

    I have left my red purse with all I’d and cards on Brighton Uni shuttle bus. This was just a few mins ago. I got off at the Steine. I’ve tried calling but no answer. Please can you help?

    Like

    1. Hi Danielle

      Sorry you couldn’t get through the first time but I believe it’s sorted now – the driver found it and has handed it into the University for you to pick up 🙂

      All the best
      Tom

      Like

    1. Hello Frances! Yes, all well 🙂 Any idea how many people need a lift? No one’s asked us to do a bus yet but if there’s more than a dozen or so it’ll be worth it 🙂

      Like

  6. Elouise Eftos

    Hi there, I’m booking the Big Lemon to Glastonbury from London, but I’m a little worried about knowing where to find the coach on the day. I’m from Australia and have only been to London twice. I’m also a little worried that the tickets won’t arrive to Australia in time. Is there a way to get them emailed through instead, rather than shipped? I also noticed on your website that the times we wanted said Wednesday the 21st of June (to leave), when it’s actually the 22nd. Wondering if this is a glitch on the website? sorry for all the questions. I hope I’m not being too annoying 🙂

    Kind Regards,
    Elouise

    Like

    1. Hi Eloise

      Don’t worry, not too many questions!

      Tickets don’t get sent – they’re emailed so you just show the email or quote the number, you don’t even need to print it.

      I can’t see where it says Wednesday 21st…? All the pages I can see say outward on Tuesday 21st or Wednesday 22nd…

      Thanks!
      Tom

      Like

      1. Elouise Eftos

        Thanks for getting back to me Tom!

        I’ve just booked two tickets for myself and my sister and they have been emailed to me 🙂 thank you for that!

        Just a little worried as it says we are leaving on Wednesday the 21st….really hoping that means the 22nd, as we don’t want to get there on the Tuesday! Should I send you my booking number?

        Thank you and can’t wait to ride with The Big Lemon Bus 🙂

        Like

  7. Josh Lancaster

    Hiya my name is josh and I was wondering if u had any daytime cleaning jobs I’m currently doing work experience as engineer at Brighton and hove buses in whitehawk I’m 17 from Eastbourne

    Like

    1. Hi Josh! Thanks for getting in touch; sadly we don’t have any cleaning jobs as the drivers do their own buses before and after their shifts… thanks though and good luck 🙂

      Like

  8. Margaret Brisley

    Hi Tom,

    Nice to read things are going so well.,

    A few months ago, I invested in B.L.shares. Will they now qualify for SITR or is it only shares bought now? Do they qualify for Enterprise Investment scheme?

    Please reply to my e-mail address and not Facebook. margaretbrisley@hotmail.com

    Best wishes,
    Margaret Brisley

    Like

  9. Will any of your lovely ladies be around for a free hug on Thursday as I’m visiting Brighton for the day? I’m joking, keep up the good work peeps! 🙂

    Like

  10. Hi Big Lemon, We’re making a short film for the University of Brighton to help raise awareness of a video service for students and staff and would like to film one of our students watching a short video on a bus between campuses. It would be shot over the shoulder with the student seated and estimate we could get this done between the stops of Moulescoumb and Grand Parade. Would this be possible?

    Like

  11. Jess White

    Hello big lemon!

    I sent you an email regarding a possible switch of tickets that I’ve purchased for the Lewes bonfire to another time slot. I was wondering if you had received it? I’ve tried calling the big lemon office several times today also and no answer…

    Hope to hear back from you soon.

    Jess

    Like

    1. Hi Jess

      All done for you 🙂 Sorry you didn’t get through on the phone, we were probably all out driving a bus… but we got the message and have sorted it for you!

      Cheers
      Tom

      Like

  12. Friederike

    What is going on with the university shuttle bus service? It’s been very unreliable recently with the 17:45 from Moulsecoomb to Falmer often up to 20 minutes late and sometimes (such as today) not turning up at all!

    Like

    1. Dear Friederike

      So sorry the bus has been late – I’ve emailed you a fuller explanation but fundamentally the traffic is sometimes impossible to cope with at that time of day – so much so that it’s very difficult to set a timetable that works all the time. Sometimes the journey takes 25 minutes, sometimes it takes 45 minutes… we are doing our best and the Lewes Road bus lane does help but the majority of the delay occurs between Old Steine and the Gyratory.

      Like

  13. Hi Tom,
    I work for a company that produces E-Leather, a composite leather material used extensively in the bus industry on seating.
    I’d like to come and talk to someone in your Operations or Engineering about it if convenient.
    Would it be possible to let me have a contact please.
    Many thanks
    Carl

    Like

    1. Hi Carl, thanks for getting in touch, we are however already on a programme refurbishing the buses when they are converted to electric, and these refurbishments include the installation of brand new E-leather seating.
      All the best
      Tom

      Like

  14. Colin

    Tom, thank you for our Improved Service , the NEW 57 DAILY
    is good news. Of Course until the Road works in Central Brighton Ends
    we can not stop the 2 Buses one after each other so 52 & 57 the magic is the Falmer road the 52 goes onto to Woodingdean and the Temp., Double Deckers New 57 Daily turns right to go to Saltdean. All the hard work is worth is paying off. Well done Bus Driver Kendall advising customers (to transfer to a 7 or 23) at the stop before the Marina turn off on the Evening Fast 52 , that skips the marina in the rush hours etc. As many are still getting used to all the changes. Thank you also Managing Director Norman Baker. Many Thanks , Colin.

    Like

  15. Julia crimp

    Could somebody please explain what has happened to the 47 in Saltdean, my mother has to catch the bus at Cissbury Road and you have changed the timetable, she is registered blind and cannot read the timetable, also when catching a bus back from town the bus driver took no notice of her pass stating she is blind and to please wait until she sits down to move off, he also didn’t turn off in the right place to get to cissbury Road and dropped her off somewhere completely different, she was completely disorientated and didn’t know where she was a she couldn’t see, this bus is a lifeline for all the old people in Saltdean and you have messed it up completely what is going on

    Like

  16. Colin Day

    I am a regular visitor to Saltdean and always use the 47 service to and from Brighton Station. Very disappointed to see that the frequency is now only every 2 hours through the day. I always use the Bannings Vale stop so this now means a walk with luggage to and from Longridge Avenue. And at my age 79 this can be difficult.

    Like

    1. Hi Colin, the frequency is still every hour so no change there, the only difference is every other one goes via Ovingdean and so is called a 57, but the route and stops in Saltdean are the same so you can get the bus from Bannings Vale hourly as before 🙂

      Like

    2. Colin

      Sorry to ask you Tom Druitt. (founder of Big Lemmon) Is it not correct to say off peak it is not Every Hour?
      And for you to tell us what time off peak is??? The Hour it starts , the hour it ends.
      this what has EVERY user confused on etc? also the last OFF PEAK changes its route. Not every older person can go online sir. A gentleman for East Saltdean moaned at me that you have adjusted the buses in the daytime Off Peak. He was confused. NOT ME . sir. many thanks for your time C.O.L.I.N. adjusted new name to not be confused with poster Colin Day.

      Like

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