Contact Us

The Big Lemon CIC

Protran House
Boundary Road
Brighton BN2 5TJ

Telephone: 01273 681681

In emergencies, if you need to contact us out of hours, please phone 07795 433540Please only use this number for genuine emergencies, for example if one of our vehicles has been involved in an accident or if the bus or coach you booked hasn’t arrived (whether you booked with us or not – we’re happy to fill in at short notice if we can!)  Lost property, timetable, and non urgent enquiries should be directed to the office: 01273 681681. Answerphone messages can be left out of hours.

Email: lemonbus@thebiglemon.com

Or come round and have a cup of tea with us!

If you cannot get to our depot or cannot use stairs (we are on the first floor and regrettably there is no lift) we are happy to meet at a local cafe of your choice, or we can recommend one!

You can also leave us a comment below, or if you have a complaint please refer to our Complaints Policy

46 thoughts on “Contact Us

  1. Tamara

    Hi,
    i was travelling on the lemon bus today, it left Falmer at 3:00 and believe I left my student ID card on the bus. The name is Tamara Stidwell, and i am a first year student.
    warm regards,
    Tamara

    Like

  2. Adam

    Hiya.

    Do you employ bus cleaners?
    Currently have 11 years at Brighton & Hove, but looking about in case they get rid of us soon & I wish to keep within the bus industry.

    Kind regards Adam.

    Like

    1. Hi Adam

      Thanks for getting in touch! We don’t have bus cleaners at the mo but come over and have a chat with us and we’ll see what the options are 🙂

      Tom

      Like

    2. Maddy Hope

      Hi,

      I was travelling on the lemon today, left old steine at 2:35, I left an a3 grey coursework folder with dots on it on the bus. Do you have it in lost and found or anything? It’s really important

      Kind Regards,

      Maddy Hope

      Like

  3. Nicky Dartnell

    Hi,

    My daughter left her mobile phone on your last shuttle bus from City College Wilson Avenue Campus to Pelham Campus. I wondered if it has been found when the driver returned to the depot. If you could check and let me know it would be greatly appreciated.

    Like

  4. Nicky Dartnell

    Thank you so much. I didn’t realise my husband had text you too! He will pick it up from the office tomorrow with one happy daughter! Thanks again

    Liked by 1 person

  5. danielle

    I have left my red purse with all I’d and cards on Brighton Uni shuttle bus. This was just a few mins ago. I got off at the Steine. I’ve tried calling but no answer. Please can you help?

    Like

    1. Hi Danielle

      Sorry you couldn’t get through the first time but I believe it’s sorted now – the driver found it and has handed it into the University for you to pick up 🙂

      All the best
      Tom

      Like

    1. Hello Frances! Yes, all well 🙂 Any idea how many people need a lift? No one’s asked us to do a bus yet but if there’s more than a dozen or so it’ll be worth it 🙂

      Like

  6. Elouise Eftos

    Hi there, I’m booking the Big Lemon to Glastonbury from London, but I’m a little worried about knowing where to find the coach on the day. I’m from Australia and have only been to London twice. I’m also a little worried that the tickets won’t arrive to Australia in time. Is there a way to get them emailed through instead, rather than shipped? I also noticed on your website that the times we wanted said Wednesday the 21st of June (to leave), when it’s actually the 22nd. Wondering if this is a glitch on the website? sorry for all the questions. I hope I’m not being too annoying 🙂

    Kind Regards,
    Elouise

    Like

    1. Hi Eloise

      Don’t worry, not too many questions!

      Tickets don’t get sent – they’re emailed so you just show the email or quote the number, you don’t even need to print it.

      I can’t see where it says Wednesday 21st…? All the pages I can see say outward on Tuesday 21st or Wednesday 22nd…

      Thanks!
      Tom

      Like

      1. Elouise Eftos

        Thanks for getting back to me Tom!

        I’ve just booked two tickets for myself and my sister and they have been emailed to me 🙂 thank you for that!

        Just a little worried as it says we are leaving on Wednesday the 21st….really hoping that means the 22nd, as we don’t want to get there on the Tuesday! Should I send you my booking number?

        Thank you and can’t wait to ride with The Big Lemon Bus 🙂

        Like

  7. Josh Lancaster

    Hiya my name is josh and I was wondering if u had any daytime cleaning jobs I’m currently doing work experience as engineer at Brighton and hove buses in whitehawk I’m 17 from Eastbourne

    Like

    1. Hi Josh! Thanks for getting in touch; sadly we don’t have any cleaning jobs as the drivers do their own buses before and after their shifts… thanks though and good luck 🙂

      Like

  8. Margaret Brisley

    Hi Tom,

    Nice to read things are going so well.,

    A few months ago, I invested in B.L.shares. Will they now qualify for SITR or is it only shares bought now? Do they qualify for Enterprise Investment scheme?

    Please reply to my e-mail address and not Facebook. margaretbrisley@hotmail.com

    Best wishes,
    Margaret Brisley

    Like

  9. Will any of your lovely ladies be around for a free hug on Thursday as I’m visiting Brighton for the day? I’m joking, keep up the good work peeps! 🙂

    Like

  10. Hi Big Lemon, We’re making a short film for the University of Brighton to help raise awareness of a video service for students and staff and would like to film one of our students watching a short video on a bus between campuses. It would be shot over the shoulder with the student seated and estimate we could get this done between the stops of Moulescoumb and Grand Parade. Would this be possible?

    Like

  11. Jess White

    Hello big lemon!

    I sent you an email regarding a possible switch of tickets that I’ve purchased for the Lewes bonfire to another time slot. I was wondering if you had received it? I’ve tried calling the big lemon office several times today also and no answer…

    Hope to hear back from you soon.

    Jess

    Like

    1. Hi Jess

      All done for you 🙂 Sorry you didn’t get through on the phone, we were probably all out driving a bus… but we got the message and have sorted it for you!

      Cheers
      Tom

      Like

  12. Friederike

    What is going on with the university shuttle bus service? It’s been very unreliable recently with the 17:45 from Moulsecoomb to Falmer often up to 20 minutes late and sometimes (such as today) not turning up at all!

    Like

    1. Dear Friederike

      So sorry the bus has been late – I’ve emailed you a fuller explanation but fundamentally the traffic is sometimes impossible to cope with at that time of day – so much so that it’s very difficult to set a timetable that works all the time. Sometimes the journey takes 25 minutes, sometimes it takes 45 minutes… we are doing our best and the Lewes Road bus lane does help but the majority of the delay occurs between Old Steine and the Gyratory.

      Like

  13. Hi Tom,
    I work for a company that produces E-Leather, a composite leather material used extensively in the bus industry on seating.
    I’d like to come and talk to someone in your Operations or Engineering about it if convenient.
    Would it be possible to let me have a contact please.
    Many thanks
    Carl

    Like

    1. Hi Carl, thanks for getting in touch, we are however already on a programme refurbishing the buses when they are converted to electric, and these refurbishments include the installation of brand new E-leather seating.
      All the best
      Tom

      Like

  14. Colin

    Tom, thank you for our Improved Service , the NEW 57 DAILY
    is good news. Of Course until the Road works in Central Brighton Ends
    we can not stop the 2 Buses one after each other so 52 & 57 the magic is the Falmer road the 52 goes onto to Woodingdean and the Temp., Double Deckers New 57 Daily turns right to go to Saltdean. All the hard work is worth is paying off. Well done Bus Driver Kendall advising customers (to transfer to a 7 or 23) at the stop before the Marina turn off on the Evening Fast 52 , that skips the marina in the rush hours etc. As many are still getting used to all the changes. Thank you also Managing Director Norman Baker. Many Thanks , Colin.

    Like

  15. Julia crimp

    Could somebody please explain what has happened to the 47 in Saltdean, my mother has to catch the bus at Cissbury Road and you have changed the timetable, she is registered blind and cannot read the timetable, also when catching a bus back from town the bus driver took no notice of her pass stating she is blind and to please wait until she sits down to move off, he also didn’t turn off in the right place to get to cissbury Road and dropped her off somewhere completely different, she was completely disorientated and didn’t know where she was a she couldn’t see, this bus is a lifeline for all the old people in Saltdean and you have messed it up completely what is going on

    Like

  16. Colin Day

    I am a regular visitor to Saltdean and always use the 47 service to and from Brighton Station. Very disappointed to see that the frequency is now only every 2 hours through the day. I always use the Bannings Vale stop so this now means a walk with luggage to and from Longridge Avenue. And at my age 79 this can be difficult.

    Like

    1. Hi Colin, the frequency is still every hour so no change there, the only difference is every other one goes via Ovingdean and so is called a 57, but the route and stops in Saltdean are the same so you can get the bus from Bannings Vale hourly as before 🙂

      Like

    2. Colin

      Sorry to ask you Tom Druitt. (founder of Big Lemmon) Is it not correct to say off peak it is not Every Hour?
      And for you to tell us what time off peak is??? The Hour it starts , the hour it ends.
      this what has EVERY user confused on etc? also the last OFF PEAK changes its route. Not every older person can go online sir. A gentleman for East Saltdean moaned at me that you have adjusted the buses in the daytime Off Peak. He was confused. NOT ME . sir. many thanks for your time C.O.L.I.N. adjusted new name to not be confused with poster Colin Day.

      Like

  17. Peter Marrable

    As a regular user of the 52 I sadly have to register a complaint against my favourite bus service. Since the new timetable began with hourly buses turning at the RSCH,the reliability of the service has become intolerable. With the weather getting into winter can you reasonably expect customers to wait up to 25mins after the due time (All this week). It was much better to have a 90 min service,at least you could generally guarantee that it would be on time. When the service began with B&H the circular journey from Woodingdean to the Marina was timed at one hour. Surely you cannot expect it to run to the RSCH and still stay on schedule especially with works lorries outside the new hospital construction causing delays along Eastern Rd.
    There is also the question of why there is no service from the Marina after 16.47. This has left customers of many years who have relied on the later services stranded unless they get a bus up to Bell Tower estate and change (Again,never knowing when the 52 from the station will turn up there).
    We are still grateful for having this service but hope these are just teething troubles and can be resolved.
    Regards
    Peter

    Like

    1. Kelly Dibbert

      Dear Peter

      Thank you for your comments and I hope I can meet some at least of your concerns.

      The present hourly service to the hospital was specified by the council when they set out the requirements for bidders. I agree however that the timetable is tight so I am proposing a slightly amended timetable from January. This will see the marina served off peak only on the way from Woodingdean to the hospital, so those at the marina wanting to travel to Woodingdean would have a slight diversion via the hospital. We think this will make the hourly timetable workable. We also plan to provide again a service after 5pm direct from the marina to Woodingdean.

      I hope this helps.

      Kind regards, Norman

      Like

  18. Monster Bob

    You claim to be wanting to provide bus services that are environmentally friendly and sustainable., yet you have the following buses in your fleet that are over 30 years, plus are worse when it comes to fumes than any Volkswagen car built in the last 30 years:

    106 – Scania K113 Vanhool Coach M106 PKS

    171 – Volvo B10M Vanhool Coach N171 LHU

    173 – Volvo B10M Vanhool Coach N173 LHU

    296 – Volkswagen LT46 Minibus S296 EOB

    313 – Mercedes Benz Alexander Bus L313 AUT

    720 – Mercedes Benz Autobus OJZ 9720

    942 – Volvo B10M Plaxton Premiere P942 EBB

    L3 – Volvo B10M Vanhool L3 SKC

    I have also noticed that you have either got on loan or brought some former London Transport single deck buses for the 47 route, again which give out more fumes.

    Like

    1. Kelly Dibbert

      Our coach fleet runs entirely on used cooking oil, which is much less polluting than diesel, enables material to be reused, and helps prevent drains being blocked by chip fat being poured down them. Even though these are greener than the diesel alternative, we want to go further by switching most of our coach fleet to electric propulsion in the medium term.

      In terms of our buses, we are running the only electric buses in the city, which are also the first solar-powered buses in the country, and the first to be converted from diesel to electric. We have recently taken on a whole swathe of nus routes at very short notice, so had to source what buses we could, but it is our intention to convert all the red single deckers you see to electric propulsion.

      Best Norman

      Like

  19. Sue

    Hi ,my friend and I took the number 47 yesterday(Friday 10th) at 11.32am from Longridge Avenue towards Brighton Station. The bus driver was ever so friendly and really made the journey enjoyable. A huge difference to the large Brighton &Hove buses.I was hoping it could be passed on as people normally only put in complaints and I thought it might be nice to receive a positive comment. Thank you.

    Like

    1. Kelly Dibbert

      Thanks Sue, that’s very kind of you. We pride ourselves on hiring the friendliest drivers to give our customers the happiest journeys. I’ll pass this onto the driver and the team. With very best wishes, Kelly, Development Manager.

      Like

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