Could you be The Big Lemon’s Operations Manager?

The Big Lemon Community Interest Company is a sustainable transport operator based in Brighton & Hove that runs a fleet of 20 buses on local bus services. The company is a social enterprise owned by members of the community and our work is guided by our core values of community, sustainability and innovation.

The Big Lemon is a small (but growing!) organisation with a big vision: that by 2030 every community in the UK has access to affordable public transport, run with zero-emission emissions powered by renewable energy and owned by the local community. Currently The Big Lemon’s main focus is the transition of its fleet from diesel to electric as part of this vision.

The Big Lemon is looking for an Operations Manager who shares our values; with a passion for leading, motivating and supporting a team to reach its potential and deliver outstanding services to our passengers. The successful candidate will be able to demonstrate how their values guide their decision-making and how they can bring people together to achieve a shared goal. They will also be able to demonstrate effective financial discipline and a good level of commercial awareness.

The Big Lemon’s Operations Manager will be responsible for the recruitment, training, supervision and wellbeing of our team; the quality of service to our passengers and customers; reporting against KPIs; and compliance with all relevant transport and health & safety legislation. They will also act as the Transport Manager and the Responsible Person with regard to Health & Safety, as well as an Appointed Person for First Aid at Work.

The successful candidate will be able be able to demonstrate:

  • an ability to create good relationships, build rapport and earn respect: a good leader and a people person
  • operational expertise including experience as a bus driver and a manager (management experience can be at any level and in any industry)
  • experience managing systems to achieve business goals and maintain compliance with regulations
  • commercial acumen: an ability to think on your feet, respond to changing situations and make the most of opportunities
  • calmness under pressure: an ability to troubleshoot effectively and make the most of challenging situations

The successful candidate will also have a PCV licence (Cat D); and will either have, or be willing to undertake, a Transport Manager CPC (National Passenger Transport) and a First Aid at Work qualification.

Normal hours of work will be 0830 – 1700 Monday to Friday including a 30 min lunch break. Starting salary will be £35,000, or £40,000 if the successful candidate is already a qualified Transport Manager. Other benefits include statutory holiday, pension and sick pay, and free membership of the Transport Benevolent Fund.  The Big Lemon is an Equal Opportunities Employer committed to diversity in the workplace.

To request further information or to apply for the role please email with a CV and covering letter outlining relevant experience and what makes you the right person for the role.

Closing date for applications: 5pm Friday 12 February 2021

For the Operations Manager Role Description, please click here

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