How are we doing? Passenger survey results show 100% satisfaction with The Big Lemon’s drivers

Our main aim at The Big Lemon is to make sure everyone who has a ‘Big Lemon experience’ has a good one. We endeavour to make a positive impact on our community, to give our team a fulfilling and enjoyable job, and of course to give our passengers the best possible experience on the bus.

Every year we do a straw poll of our 52 passengers to see how we’re doing, and here are the results for 2017:

Our 2016 results:
Big Lemon bus 52 survey results 2016

We’d like to thank our passengers for their very positive feedback and we have taken on board the feedback to improve the experience, especially with regard to the vehicles. We have invested a huge amount this year in the quality of our vehicles and are pleased to say that the new electric bus is very quiet, very smooth and has a fully re-fitted interior with very comfortable seating.

We’d also like to acknowledge the commitment and dedication of our team to provide a friendly personal service to our passengers – incredible result to get 100% top marks for our drivers!

Stop Press!

Come and see us in Brighton’s Churchill Square today where our MD Norman Baker will be showcasing our electric bus and chatting to members of the public about bus services as part of Catch the Bus Week

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