Bus & Coach Hire Terms & Conditions

Breakdown and Delays

The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.

Loss or Damage to Personal Property

The company will not be responsible for any damage to, or loss of, personal property left in vehicles, howsoever caused.

Liability for Injury

The company will not accept any liability for damage, injury or loss by any passenger standing up or walking around the vehicle whilst in motion.

Supplying Coaches with Additional Seating Capacity

The company reserves the right to supply a larger coach than that ordered for any journey and in this event no additional charge shall be made to the hirer unless the additional seating capacity is utilised.

The Use of Other Operators Vehicles

The company reserves the right to substitute other operators’ vehicles in place of its own for any journey or part thereof.

The Use of Vehicles Running on Diesel

The company reserves the right to use a vehicle running on diesel if for any reason biodiesel isn’t available or cannot be used for your trip.

Payment Terms

A non-refundable deposit of 50% of the hire charge is payable at the time of booking. The balance of the hire charge is payable no later than 7 days prior to the date of hire, unless other payment terms are agreed in writing. (The company reserves the right to decline to execute any work when the foregoing condition has not been adhered to, in which case the deposit becomes forfeitable by the hirer to the company.)

Passenger Capacity and Seat Belts

No passenger may be carried in excess of the seating capacity of the vehicle and passengers should wear the seat belts provided at all times.

Drivers Hours Regulations

The hirer undertakes to abide by all statutory requirements and regulations which may in any way affect the journey or itinerary in question. Drivers are familiar with these regulations however they will conform to any reasonable request made by members of the party.

Damage to Company Vehicles

The company’s private hire vehicles are constructed and adapted to transport seated passengers only and standing on seats or use of roofs for viewing races, etc is not permitted. The actual hirer will be responsible for, and shall indemnify the company against any damage caused to the vehicle(s) as a result of negligence, wilful or otherwise, and/or malice due to the action of all or any member(s) of the party.

Cancellation by The Hirer

  1. The company reserves the right to charge a cancellation fee on a sliding scale as follows
    1. Prior to 7 days of departure – Loss of Deposit.
    2. Within 7 Days of departure – 100% of Hire Charge.
  2. The cost of accommodation, meals and theatre tickets which have already been purchased by the company at the request of the hirer, will be charged to the hirer, plus any administration charges incurred by the company.
  3. Cancellation due to inclement weather conditions will be charged as above

Consumption of Alcohol

Consumption and of alcohol on company vehicles is forbidden. On occasion we do make exceptions for weddings; please ask for details.

Returnable Additional Deposits

The company reserves the right to insist upon a returnable additional deposit being provided by the hirer in addition to the hire charge. This deposit will be returned to the hirer following completion of the hire provided that no additional expenses were incurred by the company which were a direct result of the hirers, or his passengers actions.

Additional Charges

The company reserves the right to impose additional charges on the hirer following completion of the hire if the passengers have left the vehicle in an unreasonably untidy or unusable condition. It also reserves the right to apply a surcharge of £50 for every thirty minutes the departure of the return journey is delayed by the hirer, and to apply a surcharge for additional mileage requested by the hirer which was not included for in the original booking.

No Smoking Policy

Smoking is strictly forbidden on all of our vehicles.

Airport or Ferry transfers

On collection passengers from airports, ferry ports, etc the coach will wait for one hour after the prearranged collection time free of charge. After that additional waiting time will be charged at the discretion of the company.

Parking and Toll Charges

Unless included in the Quotation, tolls and parking charges will be chargeable to the hirer.

Data protection

All personal information is collected and handled in accordance with local laws and never sold to third parties.

Acceptance of our Quotation implies acceptance of all the above conditions.


In the event of complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing to the company’s registered office address or by email to lemonbus@thebiglemon.com