It should come as no surprise that our basic philosophy at The Big Lemon is aimed at saving the world.
Saving the world from environmental armageddon, saving the world from greedy corporate monopolists, saving the world from boring jobs, and saving the world from bad service. We’re not angels, and sometimes we make mistakes. But our mistakes are despite our best efforts, because we’re human. And when we’re not making mistakes, we’re giving the best service that you could possibly wish for. Because that’s what we’re here for, and if we can make sure our passengers have a thoroughly enjoyable experience on our buses then they’ll use them again and again and stop using those dirty smelly things they call cars. And then we’ll all be better off.
How do we do it? By being friendly and helpful, and a little old-fashioned. We say hello when you get on the bus, and we have human beings answering the office telephone. We service the buses every four weeks to minimise breakdowns and increase reliability, and we have realistic timetables to ensure good punctuality. We always do our best to repatriate lost phones, wallets and items of clothing, and we’re always there for a cup of tea and a chat with anyone who wants one. Just come and say hello!
In late 2010 we heard that Brighton & Hove Buses was due to stop running services on Christmas Eve and New Year’s Eve at about 2100 so we decided to run the main services ourselves between 2100 and 0200. In 2011 Brighton & Hove Buses decided to run the main routes all evening, enabling passengers to go out and enjoy the celebrations. We hope they will continue to do this, but we’ll be on standby just in case they don’t! Here’s a group of very happy passengers with the drivers, who are wearing bow-ties.